Delivery & Returns
At Barneys New Box, we strive to make your shopping experience as smooth and enjoyable as possible. We understand that receiving your items on time and in perfect condition is important, and we are committed to offering reliable delivery options. If for any reason you are not entirely satisfied with your purchase, our flexible returns policy is here to help. Please take a moment to read through our delivery and returns guidelines below for full details.
Delivery
We are dedicated to ensuring your order arrives promptly and in excellent condition. Once your order is placed and confirmed, we will process it and send you an email notification with tracking details. This allows you to monitor the progress of your delivery every step of the way. Please note that delivery times may vary depending on your location, the shipping method you select, and any unforeseen circumstances that may arise during transit.
For domestic deliveries, we offer standard and express shipping options. The standard delivery option typically arrives within 3-5 business days, while the express option ensures delivery within 1-2 business days. For international shipments, the delivery timeframe may vary, and you will be provided with an estimated delivery date upon checkout.
In some cases, delivery times may be slightly delayed due to high demand or external factors such as weather conditions. Rest assured, we will always keep you informed and updated on any significant delays. If you need assistance or have any concerns regarding your order, please do not hesitate to reach out to our support team.
For further information regarding our delivery options, pricing, and estimated times, please visit our Delivery Information Page.
Returns
While we hope that you absolutely love your purchase, we understand that sometimes things don’t work out. If you are not entirely happy with your items, we offer a straightforward returns policy. You can return most products within 30 days of receiving them. All returned items must be in their original condition—unworn, unused, and with the original tags and packaging intact.
To initiate a return, simply visit our returns page and follow the instructions provided. Once your return request is processed, you will receive further instructions on how to send the item back. Please ensure that the item is securely packed to avoid any damage during return shipping.
We aim to process all returns as quickly as possible. Once your return is received and inspected, we will issue a refund to your original payment method. Depending on your bank or payment provider, it may take 3-5 business days for the funds to appear in your account. Please note that the original shipping charges are non-refundable, and the customer is responsible for the cost of return shipping unless the item was faulty or incorrect.
Important Return Guidelines:
- Items returned after the 30-day period may not be eligible for a refund or exchange.
- We are unable to accept returns on certain products, including intimate wear, custom items, and gift cards.
- Please make sure the item is in resalable condition, including all original packaging and labels, to ensure a smooth return process.
- If your item is damaged or defective upon arrival, please contact us immediately so we can assist you with a replacement or refund.
Exchanges:
If you wish to exchange an item for a different size or color, you can either return the original item for a refund and place a new order, or you can contact our support team to see if an exchange can be arranged. We are always here to help and ensure that you get the products that suit you best.
For further details on our returns policy, including instructions on how to initiate a return, please visit our Returns Information Page.
Customer Support
If you have any questions or require assistance regarding delivery or returns, our dedicated customer support team is available to help. While we aim to make everything clear and easy to navigate, we understand that sometimes things can get confusing, and we are more than happy to provide guidance. Please don’t hesitate to reach out for any queries you may have.
Thank you for choosing to shop with Barneys New Box. We value your business and are here to make sure your shopping experience is as convenient and enjoyable as possible. We look forward to welcoming you back again soon!